How can we help?

Something isn’t working?

Include these details to help us understand the problem:

• Your phone model and iOS or Android version.
• The Trilho version shown in the app’s settings.
• What you were doing and what happened.
• For a route problem: the origin, destination, date and time you searched for.

Does a time or route look wrong?

Tell us the operator, line or station, and the date and time of the journey. A screenshot helps, but hide personal details and card numbers before sending it.

Need help with a ticket?

Trilho does not sell tickets or top up cards. For payments, refunds or validation problems, contact the operator or the service where you bought your ticket.

Data and privacy

You can manage optional usage statistics and delete local histories in settings. For personal data requests, use the same contact address.